QUESTION: I have a coupon code from your company. Where can I use it? ANSWER: When you click to order on our web site, you will come to our order page where you will enter your name and shipping information etc... On the last order page, you will be asked to enter any coupon code or offer code that you have from our company. Please enter the code there. If you are having difficulties, please do not hesitate to call us. Thank you. QUESTION: I have seen other people selling the same statues on other web sites. Why should I buy from you? ANSWER: Very Important Question. We sell Museum quality bronze statues. This means that our statues are of very fine detailed quality. These statues are made using 100% pure AMERICAN bronze and are hand made. We do not sell statues from CHINA or INDIA as do some of our competitors. It's that simple. We stand 100% behind our product. You will find some businesses that have no experience in Art Dealing selling statues right out of their homes with pictures from their backyard. They will claim that they are experts in bronze while they are selling all types of statues from marble to paintings. We only deal in bronze therefore we are experts in this area. Some other companies will even go as far as using our name and pictures to sell their poor quality Asian imported statues. Our name is registered. Please don't be fooled. All of our statues come with a certificate of authenticity so be assured you are getting a top quality American Bronze. We have been working with BRONZE sculptures for over 10 years. All final handcrafting of our sculptures are made by artist craftsmen right here in Southern California. Our statues are 100% pure American bronze. Our statues are reproductions of the original therefore you will get all the details from the original work. Our craftsmen are the best at this process. The best and oldest method of producing bronze is used to make our sculptures. The process is called THE LOST WAX CASTING METHOD. You can learn more about this process on our web site if you click on the category LOST WAX CASTING PROCESS. Some other companies will sell copies of copies of copies. Our statues are NOT mass produced by machinery as they are in China or Thailand. They are hand made. Some companies will sell machine mass produced statues. They will makes thousands of them and let them sit in their warehouse collecting dust. We don't do that. Don't be fooled by Family owned businesses that want to make a quick buck and have no experience in the subject of Bronze craftsmanship. They will take pictures with their family members and take pictures of the statues in their backyards. Be careful. We deal with our craftsmen directly on a day to day bases. Don't be fooled by bronze products imported from Asia (Thailand, China) or India. Some of our competitors will claim that they are giving you the best deal ever by selling junk, poor quality reproductions. Be Careful. Some will spread lies about us because they know they can't compete against our quality. We have jealous competitors that will say or print anything about us to get your sale. We will not name them because we do not need to. We are not desperate. Don't be shy call us and we will help you with any questions you have. QUESTION: What is the difference between bronze sculptures imported from ASIA and bronze standards in America? ANSWER: Our bronze is 100% American pure , high quality bronze. This makes for a beautiful, strong bronze statue. Asian imports have 60% copper in their bronze. We call that brass in the USA, not bronze. 60% copper mixed with other junk metal is the standard used in Asia. Be careful when you are shopping for a bronze statue imported from Asia. They will not last long. They also paint their sculptures instead of applying the correct method of chemical patina to change the color of the statue. QUESTION: Do you sell a replacement whip for the Bronco Buster? ANSWER: YES! Just click on the button called "Bronze Accessories" on the left side of your screen and it will take you to the order page. The whip is $28 including shipping and insurance. We also sell other accessories for the statues. Fell free to call us toll free 1-800-760-8611. QUESTION: How is the cost of shipment determined? ANSWER: THERE IS NO CHARGE FOR SHIPMENTS IN THE USA! ALL OUR STATUES ARE SENT INSURED TO PROTECT YOU AND US FROM LOSS OR DAMAGES. Most products are shipped within 4-5 business days after the purchase. UPS Ground delivery takes anywhere from 5-7 business days. If you would like an item to be shipped overnight UPS, 2nd day UPS or 3rd day UPS please let us know and we can check the prices for you. QUESTION: Do you ship internationally? ANSWER: Yes we do. You will have to call us 1-800-760-8611 or e-mail us at info@worldbronzes.com QUESTION: Does the statue come with a base? ANSWER: YES! All our statues come with a beautiful top of the line marble base and a beautifully engraved brass plaque. Each plaque has the name of the artist and the name of the statue engraved. If you do not want the plaque let us know and we will not place it on the marble base. We can also engrave an extra plaque for you. Please call us with more info. VERY LARGE STATUES DO NOT COME WITH A BASE FOR INSTALLATION PURPOSES QUESTION: Is it easy to install a LARGE LIFE SIZE statue outdoor? ANSWER: Yes it is! We make it very simple for you. We will weld a mounting bracket at the bottom of the base for you. If you have any questions please ask us and we will be happy to answer any of your concerns regarding this matter. QUESTION: How is the size of the statue determined? ANSWER: The size of the statue is determined by measuring from the bottom of the base to the highest point of the statue. Since each statue is hand made there will be some differentiation from the average size. The 1st size number if the height and the second size number is the length for all our statues. QUESTION: I am interested in a statue that is not listed on your web site. Can you help me find it? ANSWER: Send us the name of the artist and the name of the piece and we will try our best to help you find it. QUESTION: Does your company sell wholesale if I were to buy by volume? ANSWER: Call us or e-mail us for quantity discounts. QUESTION: The statue which I have has a piece that was bent. What do I do? ANSWER: Since bronze is a soft metal, it is possible that the smaller parts of the statue bend out of shape during the shipping process. If one of the accessories have bent then you can easily bend it back. Just be gentle and do so slowly. If you are not sure you can always contact our staff which will help you with the deformity. We also sell bronze accessories such as the whip for the BRONCO BUSTER. QUESTION: Where are you located? We are located in Southern California. QUESTION: How much time do I have to return a purchase? ANSWER: You may return the statue within 30 days of receipt for any reason as long as it is returned in the same condition as you received it. Customer is responsible for the cost of returning the item. There are no returns on our accessory pieces such whips and cleaning kits/Patina. QUESTION: What is the return procedure? ANSWER: We offer 100% satisfaction guarantee so you can return your purchase for any reason within 30 days of receipt. Please send us back the statue and we will refund you the money or exchange it for another one. For exchanges, please send it back to us and we will send you another requested statue right away. Special order statues can only be exchanged. If you receive a damaged product, let us know immediately (1-2 days) and we will have UPS pick it up from you and send you a new one right away. QUESTION: How will the statue be packaged? ANSWER: For statues that are less than 100 pounds, the statues are all double bubble wrapped and then foam casting is used to create a cast around the bubble wrap to secure the statue. This is the best form of packaging in the United States. For Life-size statues, they are crated and shipped via UPS FREIGHT or VISION EXPRESS FREIGHT. QUESTION: Is your site secured for credit card payments? ANSWER: Security Steps We Have Taken * Secure Socket Layer (SSL): The World Of Bronzes uses SSL (Secure Socket Layer) 128 bit encryption provided by YAHOO! store when transmitting certain kinds of information, such as financial services information or payment information. The best security in the industry. Any time www.WorldBronzes.com asks you for a credit card number it will be SSL encrypted. The information you provide will be stored securely on our servers. Once you choose to store or enter your credit card number, it will not be displayed back to you nor us in its entirety. Instead of the entire number, we will only see asterisks and either the first four digits or the last four digits of your number. * Secure Storage: We maintain physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you. * Employee: We limit access to personal information about you to those employees who we believe need to come into contact with that information to provide products or services to you or in order to do their jobs. * Education and Training for Employees: We have implemented a company-wide education and training program about security that is required of every one of our employee. Shop with an ease of mind. Your information is secured with us! QUESTION: I don't want to pay using a credit card. Can I send a check or a money order? ANSWER: Yes, you can! Just send us an e-mail at sales@wolrdbronzes.com or call us at 1-800-760-8611, letting us know which statue you are interested in and we will be happy to take your order. QUESTION: Where can I purchase a bronze cleaning products? ANSWER: You can buy our Bronze Sculpture polishing & cleaning kit now. Just go under BRONZE CLEANING/POLISHING/PATINA section to order QUESTION: Can I order by mail? ANSWER: Yes, You can order statues by mail. Our payment processing address is: The World Of Bronzes PO BOX 8142 La Crescenta, Ca 91224 You can also call us to place your order. Thank you! Please include the following information with your order: 1. Name of statue and Artist including the size of the statue: 2. Enter your Billing information below. If you are paying with your credit card, this would your credit card billing information. Your Billing Name: Your Billing Street Address: Your Billing City: Your Billing State: Your Billing Zip Code: Your Billing phone number: 3.Your Shipping Name: Your Shipping Address: Your Shipping City: Your Shipping State: Your Shipping Zip Code: 4. Payment type (circle one)? Check/Money Order/Cashier's check (yes or no) Credit Card (yes or no) If yes, Write Credit Card Number: Write Expiration Date: Write Type (visa, MC, American Express,Discover) 5. E-mail address (if available): 6. Signature: IF YOU HAVE ANY QUESTIONS ABOUT ANY OF THE ABOVE, PLEASE CALL US (800) 760-8611 AND WE WILL BE HAPPY TO HELP YOU. THANK YOU! **** Worldbronzes.com reserves the right to refuse service from anyone if needed |
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